Building an inclusive digital finance profession

Impact Report

In 2016, Digital Frontiers Institute (DFI) set out to build an inclusive digital finance profession distinct from banking, specifically in low- and middle-income countries. This report extracts stories of impact on how our courses, knowledge resources and communities of practice have strengthened capacity in individuals, organisations and countries.

About this report

Over the last five years DFI tracked its own value as a capacity-building institution by monitoring and measuring impact. Our scope for measuring our impact is on the places reached and the people to whom we provide our courses. In addition to surveying students before and 6, 12 and 18 months after completing training, DFI commissioned third-party monitoring and evaluation (M&E) exercises each year to measure impact on practitioners, organisations and even countries that use our courses. These M&E exercises included analysis of survey data, in-person focus groups of alumni, employers and sectoral players, and remote one-on-one interviews.

Students have consistently rated DFI courses highly, citing improved knowledge of digital financial services (DFS); increased awareness of international examples and opportunities in the wider sector; increased confidence in their ability to use their knowledge to participate in conversations and apply what they’ve learnt inside workplaces or communities of practice (CoPs).

“We are grateful to our partners for their belief in the sustainability of empowering professionals in developing countries. Without their contributions, we could not have made such a significant & positive impact on industries, communities & individuals.”

– Gavin Krugel, CEO, Digital Frontiers

Change, empower, support and sustain

This report extracts some of the impact DFI has had on individuals, organisations and countries, such as:

Capacity in digital finance professionals & service providers has increased.

Institutional capacity for digital finance Regulation has increased in both regulators & digital finance providers.

As a result, digital finance policies, regulations & directives have been developed or adapted by our alumni.

Cross-sector collaboration has increased resulting in new country-based initiatives along policy, product, customer needs and inclusion.

Knowledge Resources
Knowledge Resources Arrows

Course Participation:

34.89% Female [Target 30%]

28.45% Public Sector [Target 20%]

52.30% Private Sector

19.25% Development Sector